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Gala Casino is prestigious casino with a long history, as it was founded in 2008.
It’s operated by LC International Limited, a Gibraltar-based gaming company which is a subsidiary of one of the biggest gaming groups in the world, GVC Holdings.
This group owns some among the most respectable brands in the gambling industry such as Bwin, Ladbrokes, Coral, Foxy Games, Gala Spins and Party Casino just to name a few.
In short, Gala Casino is in good hands.
Is Gala Casino safe?
Gala Casino offers its players a very safe platform to play.
In fact, they are licensed by the UK Gambling commission, the body whitelisting operators in the UK.
This license, in a nutshell, guarantees for the reliability of a casino in Great Britain and Northern Ireland.
Moreover, all UK players can rely on GAMCARE, which allows you opt out for any UK licensed casino for the time you decide.
This is an additional layer of safety given to all players, especially those who are more likely to lose control over their gaming experience.
Players outside the UK can feel safe too, as Gala Casino is also credited by GBGA, the Gibraltar Betting and Gaming Authority, one of the most important in the field worldwide.
Gala Casino sign-up offer
Gala Casino offers new players a £40 welcome bonus plus 20 free spins.
After you sign up, you just need to deposit £20 and stake it within 7 days.
Make sure you don’t pay with any e-wallets such as Paypal or Neteller or prepaid card, cause these methods will not generate you any bonus.
The wagering requirement is 35x. So you have to play 35 times the amount of the bonus before you can turn the bonus money in real cash.
Different types of games contribute to the wagering requirement with different weights: for instance, slots, jackpot slots and scratchcard games contribute 100% while Spin a Win and Casino Hold’em only with 5%.
Moreover, you can claim 20 free spins under the promotions tab: these also need to be played within 7 days after the claim and they have 10x wagering requirement.
Make sure you read the T&Cs of the promotion before you start playing.
It’s definitely not the most generous bonus in the market but it’s great because it is double your deposit and, since the required deposit is low, is a good option for newbies to start browsing the casino world with a small sum of money.
No bonus code is needed.
Games offered
With more than 300 games available, Gala Casino is the right place to be for a player.
Big win chasers can’t miss the jackpot games, but also all other game types are covered: from the video poker to the classic casino games.
Slots lovers won’t be disappointed with more than 200 titles from best providers.
Do you miss the 90’s? give a try to the iconic “Street Fighters II” by Netent. Select one of the original characters like Ryu or Ken for different lines. All of them have an average RTP of 96%. Or maybe you prefer classic slots like Rainbow Riches by Barcrest.
If you are looking for a real experience, give Live Casino a try. Choose the huge offer of casino games like roulette, blackjack, baccarat, spin a win and more with real dealers.
Gala Casino customer support: live chat and other options
In order to have support you should click the “Help & Contact” on the top-right side of the website.
Once clicked, you will be asked to chose one among 7 topics: Account access, Promotions and bonuses, Deposit, Withdrawal, Account details and verification, Technical Issues and Responsible Gambling.
After you decide the topic covering your issue, some sub-topics will be displayed.
Choose one even if it doesn’t perfectly describes your issue.
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If your question is answered, then you are done, otherwise select YES under “Do you need more help?”.
If it’s the case, you have two options: either the chat support or support by email.
With the latter, a form needs to be filled with name, surname, email address, date of birth and, of course, your question.
I find the date of birth info a bit redundant, cause if the goal is allowing only adult people to contact support, there is no way to determine the real age of the user at this point anyway.
Live chat
We opted for the chat support during our test.
The process is simpler here as only name and email address are needed.
You are immediately connected to a bot-support agent.
By typing “human” though the bot disconnects and a real agent appears online.
The waiting time was one of the shortest, about 30 seconds.
In no time our questions were answered, so we approve Gala Casino chat support.
Ah, normally also phone support is an option. As of today though, when we are writing this review, it’s not currently available.
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How can I deposit?
Your deposit can be as little as £10. All the deposit methods require this minimum amount.
To add money into your account is quite quick and easy.
You can use any credit or debit card like Mastercard and Visa.
E-wallets like Neteller , Paypal and Skrill are also viable options.
Pre-paid methods like Eco Payz and Paysefacard are supported too.
You can also deposit via bank transfer; in this case it might take up to 7 days before the money is deposited. With all other payment methods you can start playing immediately.
Gala Casino withdrawal time
When you request a withdrawal, it will be processed by a dedicated team within 24 hours.
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During this time, you can still revert the request if you change your mind. To get back your money it will take up to 3 working days from the approval.
The withdrawal method should the same you used for the deposit.
This is an anti-money laundry measure applied by all respectable casinos.
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If you cannot withdraw with the same method, you will have to provide your banking details.
The withdrawal time depends on the method you use: for instance e-wallets withdrawal are pretty fast and you will receive your money almost instantly up to 24 hours max.
Withdrawing by card might take up to 3-5 working days.